1 00:00:00,000 --> 00:00:00,000 2 00:00:06,300 --> 00:00:08,460 Military hospitals and clinics are 3 00:00:08,460 --> 00:00:10,627 always looking for ways to improve the 4 00:00:10,627 --> 00:00:12,682 patient experience , and you have an 5 00:00:12,682 --> 00:00:14,819 opportunity to help . Volunteers on 6 00:00:14,819 --> 00:00:17,041 patient and family partnership councils 7 00:00:17,041 --> 00:00:18,986 share stories and provide feedback 8 00:00:18,986 --> 00:00:21,700 about their care experiences . I joined 9 00:00:21,700 --> 00:00:23,644 the Patient and Family Partnership 10 00:00:23,644 --> 00:00:25,780 Council to have an active role in 11 00:00:25,780 --> 00:00:28,260 improving patient access to care and 12 00:00:28,260 --> 00:00:30,969 the whole of patient experience . I'm 13 00:00:30,969 --> 00:00:33,279 the type of person I I would like to 14 00:00:33,279 --> 00:00:36,229 discuss whatever is going on with me 15 00:00:36,680 --> 00:00:39,919 with that provider and make sure that 16 00:00:39,919 --> 00:00:42,709 they understand what I'm going through . 17 00:00:43,000 --> 00:00:45,560 So with the advisory committee , it's 18 00:00:45,560 --> 00:00:48,520 just another layer for me to get my 19 00:00:48,520 --> 00:00:50,509 point of view across to them . You 20 00:00:50,509 --> 00:00:52,620 don't need any special qualifications 21 00:00:52,620 --> 00:00:54,759 to become an advisor . Military 22 00:00:54,759 --> 00:00:56,930 hospitals and clinics provide all the 23 00:00:57,006 --> 00:00:59,765 Training volunteers need . We go over 24 00:00:59,765 --> 00:01:01,709 issues that might arise within the 25 00:01:01,709 --> 00:01:03,756 facility , and we also discuss 26 00:01:03,756 --> 00:01:06,005 improving access to care and the whole 27 00:01:06,005 --> 00:01:08,045 patient experience . Within the 28 00:01:08,045 --> 00:01:10,156 fifty-ninth medical ring , we're able 29 00:01:10,156 --> 00:01:13,325 to make accessibility improvements for 30 00:01:13,325 --> 00:01:16,325 disabled individuals and mothers with 31 00:01:16,325 --> 00:01:19,225 wheelchairs . We also improved some of 32 00:01:19,225 --> 00:01:22,236 our phone systems . I'm a networker , 33 00:01:22,606 --> 00:01:26,452 so I Like meeting people and to 34 00:01:26,452 --> 00:01:29,851 have the opportunity to talk to people 35 00:01:29,851 --> 00:01:33,732 who can make a change . I just like 36 00:01:33,732 --> 00:01:36,891 being a part of that , and in fact , 37 00:01:37,012 --> 00:01:39,931 some of my feedback that I've shared 38 00:01:39,931 --> 00:01:43,891 was implemented . We need more patients 39 00:01:43,891 --> 00:01:46,671 experiences , or what are you going 40 00:01:46,671 --> 00:01:49,012 through ? We have to let people know 41 00:01:49,012 --> 00:01:51,120 that they're needed . Joining your 42 00:01:51,120 --> 00:01:53,839 local PFPC is a great way to make a 43 00:01:53,839 --> 00:01:56,199 difference in your community . I've 44 00:01:56,199 --> 00:01:58,199 learned that communication and 45 00:01:58,199 --> 00:02:01,720 transparency between beneficiaries and 46 00:02:01,720 --> 00:02:03,887 the military treatment facility goes a 47 00:02:03,887 --> 00:02:06,959 long way . It makes the changes and 48 00:02:06,959 --> 00:02:09,181 improvements that we're making not only 49 00:02:09,181 --> 00:02:11,292 good for the providers , but also for 50 00:02:11,292 --> 00:02:14,639 the beneficiaries . I do believe being 51 00:02:14,639 --> 00:02:17,979 a part of this committee . Or 52 00:02:17,979 --> 00:02:21,580 advisory team that they value my 53 00:02:21,580 --> 00:02:23,979 opinion . I enjoy being a part of 54 00:02:23,979 --> 00:02:26,100 something that helps other patients 55 00:02:26,100 --> 00:02:28,360 have a better experience at each MTF . 56 00:02:28,940 --> 00:02:31,500 Volunteer is something that's inside of 57 00:02:31,500 --> 00:02:33,529 you , where you just want to help . 58 00:02:33,740 --> 00:02:36,500 It's all about helping others . Contact 59 00:02:36,500 --> 00:02:38,539 your military hospital or clinic to 60 00:02:38,539 --> 00:02:40,220 learn more about volunteering .