1 00:00:00,000 --> 00:00:00,000 2 00:00:10,819 --> 00:00:13,210 Hello , I'm Justin Helen , the quality 3 00:00:13,210 --> 00:00:15,321 manager at the Ninety-seventh Medical 4 00:00:15,321 --> 00:00:17,266 Group . I'm here today to tell you 5 00:00:17,266 --> 00:00:18,877 about the Patient and Family 6 00:00:18,877 --> 00:00:21,099 Partnership Council , also known as the 7 00:00:21,099 --> 00:00:24,799 PFPC . The PFPC is all about connecting 8 00:00:24,799 --> 00:00:27,040 you with your healthcare team . We meet 9 00:00:27,040 --> 00:00:29,151 quarterly to hear directly from you , 10 00:00:29,151 --> 00:00:31,207 ensuring your needs and perspectives 11 00:00:31,207 --> 00:00:33,262 are central to how we deliver care . 12 00:00:34,619 --> 00:00:37,259 PFPC advisors share their real life 13 00:00:37,259 --> 00:00:39,426 experiences to help shape improvements 14 00:00:39,426 --> 00:00:41,759 within the ninety-seventh Medical Group . 15 00:00:41,759 --> 00:00:43,815 Your feedback is brought directly to 16 00:00:43,815 --> 00:00:45,759 leadership , leading to meaningful 17 00:00:45,759 --> 00:00:47,981 changes in your healthcare experience . 18 00:00:48,139 --> 00:00:50,417 If you ever thought , I wish they knew , 19 00:00:50,459 --> 00:00:52,939 then this is the platform for you . We 20 00:00:52,939 --> 00:00:55,106 are committed to working together with 21 00:00:55,106 --> 00:00:56,883 you and for you to improve your 22 00:00:56,883 --> 00:00:59,389 healthcare experience . For more 23 00:00:59,389 --> 00:01:02,430 details about the PFPC contact us at 24 00:01:02,430 --> 00:01:06,809 580-481-5244 . 25 00:01:07,069 --> 00:01:07,580 Thank you .