There are emergency procedures in place in multiple states due to extreme weather. >>Learn More

Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More.

​Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit 
www.tricare.mil/west today.

Health Services

Case Management

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration includes a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.  

Case management can help by: 

• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Contact Us

Phone 

Humana Customer Service 800-444-5445

Military Health System Nurse Advice Line
800-874-2273, Option 1, or chat virtually/by video:
https://mhsnurseadviceline.com

MHS GENESIS Patient Portal
Search for clinic or provider by first typing 'Altus'

Referrals
Visit our Referral Management Office page

Hours 

Monday-Friday
7:30 a.m. to 4:30 p.m.

Visit MTF Closures page for specific dates

Location

301 N. 1st St., Building 46 
Altus Air Force Base, OK 73523

Don’t forget to keep your family’s information up to date in DEERS!