Appointments & Referrals

How to Make an Appointment at the 97th Medical Group 

The 97th Medical Group offers several convenient ways to schedule appointments and meet your health care needs.  

By Phone 

Call the 97th Medical Group Appointment Line 

• To schedule an appointment over phone, call the 97th Medical Group appointment line at 580-481-5235.  

• Depending on your health care needs, you may be offered a virtual appointment (video or telephone) as an alternative to an in-person visit.  

MHS GENESIS Patient Portal  

Request Appointments Online 

• Log in to the MHS GENESIS Patient Portal to request an appointment from your computer, tablet, or smartphone. Search the clinic or provider by first typing “Altus.”  

• Send a secure message directly to your health care team for non-urgent requests, such as referrals, medication renewals, or general health questions. Search the clinic or provider by first typing “Altus.” 

Help with Establishing an MHS GENESIS Account 

• Visit the MHS GENESIS Information Page for instructions on how to activate your account and access the portal.  

Virtual 

Stay Connected with Your Provider 

• Virtual health options allow you to communicate with your provider and reduce the need for face-to-face visits or time spent at the facility.  

• Common services, like referrals, medication renewals, records requests, medical paperwork, and general health questions can all be handled through the MHS GENESIS Patient Portal.  

Military Health System Nurse Advice Line 

Speak with a Registered Nurse 24/7 

• For quick health advice or guidance, contact the MHS Nurse Advice Line anytime, 24/7.  

• Whether you have a sick child, are unsure if you need an appointment, or need advice while traveling, a registered nurse can help.  

• Call 800-874-2273, Option 1, to speak with an expert. 

• Visit https://mhsnurseadviceline.com/ to initiate a web chat or video call. 

In-Person Assistance 

Visit the Military Treatment Facility 

• The front desk staff will be happy to assist you with questions or scheduling.  

Additional Information 

Emergency Care  

• For emergencies, call 911 or go to the nearest emergency room. The 97th Medical Group does not offer emergency services. Nearest hospital to the 97th Medical Group: 
  Jackson County Memorial Hospital 
  1200 E. Pecan St, 
  Altus, OK 73521 

Same-Day Appointments 

• For same-day care or an urgent health care needs, contact the appointing line early in the day. Same-day appointments are subject to availability. 

Care After Normal Business Hours 

• Use the MHS Nurse Advice Line for assistance outside regular clinic hours.  

Appointment Reminders 

• To receive text or email appointment reminders, keep contact information current in DEERS and enable appointment reminders in the MHS GENESIS Patient Portal.  

Referrals 

Visit our Referral Management Office page.