There are emergency procedures in place in multiple states due to extreme weather. >>Learn More

Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More.

​Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit 
www.tricare.mil/west today.

Health Services

Family Advocacy Program

Our Mission 

The Department of the Air Force FAP builds healthy communities by implementing programs designed for the prevention and treatment of domestic violence, child abuse and neglect, and problematic sexual behavior in children and youth. Our goal is to enhance the quality of military family life, promote healthy relationships, and support mission readiness through prevention, education, intervention, and treatment services.  

March Events Calendar

Who We Serve 

  • Active duty service members and their families 
  • National Guard and Reserve members on active duty orders 
  • Military Retirees (eligible for New Parent Support Program and Victim Advocate services only) 

More Resources

Core Areas of Service 

Prevention & Outreach Services: 

  • Parenting Classes 
  • Couples Communication Classes 
  • Healthy Relationship Education 
  • Stress Management Workshops 

New Parent Support Program: 

  • Support for expectant parents and families with children under 3 years old 
  • Home visits by trained professionals 
  • Guidance on infant care, child development, and positive parenting 

Maltreatment Intervention & Treatment: 

  • Assessment and counseling for individual and families affected by domestic abuse or child maltreatment 
  • Evidence-based outpatient treatment programs 
  • Support for both potential victims and offenders to break the cycle of abuse 

Domestic Abuse Victim Advocate Services: 

  • Confidential support and advocacy for victims of domestic abuse 
  • Safety planning and resource referrals 
  • Available to both active duty members and retirees 

Confidentiality Considerations 

The Family Advocacy Program operates under specific confidentiality guidelines to protect individuals while ensuring safety and compliance with regulations.  

Mandatory Reporting 

FAP staff members are mandatory reporters and must report any allegations of child maltreatment or domestic abuse to the appropriate authorities as outlined in military and legal policies.  

Restricted Reporting 

Certain cases of domestic abuse or sexual assault (between intimate partners) may be reported restricted, meaning the victim can receive advocacy services and support without triggering an official investigation. Restricted reporting is available unless there is a risk of imminent harm to the victim, children, or others.  

For more information on reporting options and confidentiality, contact the Family Advocacy Program office.  

Recognizing Signs of Abuse 

  • Physical Abuse: Hitting, punching, kicking, or any form of physical harm 
  • Emotional Abuse: Threats, intimidation, degradation, or controlling behavior 
  • Financial Abuse: Restricting access to funds or controlling financial decisions 
  • Identity Control: Withholding personal identification documents, such as passport or driver’s license 

How to Seek Help 

  • Self-Referral: Contact FAP directly to request services  
  • Medical Referral: Provided by your Primary Care Manager or medical specialist 
  • Command Referral: Initiated by a unit commander when maltreatment is suspected  

Important: If you suspect abuse, report it immediately. All installation personnel, including law enforcement, medical staff, educators, and child care workers, are mandatory reporters for suspected abuse cases. 

Contact Us

Phone 

Appointment Line
580-481-5235

Mental Health Clinic
580-481-5376

Military Health System Nurse Advice Line
800-874-2273, Option 1, or chat virtually/by video:
https://mhsnurseadviceline.com

MHS GENESIS Patient Portal
Search for clinic or provider by first typing 'Altus'

Referrals

Visit the Referral Management Office

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Visit MTF Closures page for specific dates

Location

301 N. 1st St., Building 46 
Altus Air Force Base, OK 73523

Family Advocacy Program Resources

Telephone Helpline/Hotline

Varies by location. Most installations have Domestic Abuse Victim Advocate response available 24 hours a day and 7 days a week. Contact Mental Health office for local numbers.

Follow-Up support

Family Advocacy provides ongoing services to prevention and maltreatment clients.

Mental Health Resources

Military and Veterans Crisis Line

CONUS
988, Press 1
Text 838255
 
OCONUS
Europe: 844-702-5495 or DSN 988
Pacific: 844-702-5493 or DSN 988
Asia: 855-422-7719 or DSN 988
 
Open to all service members and veterans, even if not enrolled in VA benefits or health care. Long distance or overseas charges may apply. Learn More

Military OneSource

Call 1-800-342-9647

InTransition Program

Call 1-800-424-7877
 
Email
Live Chat

Psychological Health Resource Center | 24/7

Call 1-866-966-1020
Don’t forget to keep your family’s information up to date in DEERS!