The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
Our military clinic remains open and we’re continuing to provide healthcare services. Scheduled appointments and procedures are proceeding as planned, and new appointments continue to be booked. For the latest information regarding TRICARE benefits during this period, please visit www.tricare.mil/shutdown

Please be assured, our commitment to providing exceptional care to you remains our highest priority.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
 
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 
Phone Number: 580-649-9530

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

BCACs educate and help you with TRICARE-related inquiries, DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Phone Number: 580-481-5362/580-481-6940
 

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.

 

Contact Us

Phone

Patient Advocate
580-649-9530

BCAC/DCAO
580-481-5362/580-481-6940

Hours

Patient Advocate
Monday - Friday
7:30 a.m. - 4:30 p.m.
 
BCAC/DCAO
Monday - Friday
7:30 a.m. - 4:30 p.m. 

Location

Patient Advocate
Building 46
 
BCAC/DCAO
Building 46

Don’t forget to keep your family’s information up to date in DEERS!