Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More. Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Exceptional Family Member Program

What is EFMP? 

The Exceptional Family Member Program is a mandatory program designed to support military families with special medical or educational needs Each branch of the military has its own EFMP and enrollment process, but the goal is the same: to ensure family members receive the care and support they need while factoring those needs into the service member’s assignment process.  

Who Should Enroll? 

Enrollment in EFMP is required for active duty family members who have been diagnosed with: 

  • Medical conditions requiring specialty care (e.g., asthma, diabetes, developmental delays, genetic disorders, mental health conditions, etc.) 
  • Educational needs requiring special accommodations, such as an Individualized Education Program or 504 Plan.  
  • Physical disabilities that require assistive technology, wheelchair accessibility, or adaptive equipment.  

EFMP enrollment does not negatively impact a service member’s military career. The program’s purpose is to ensure families are stationed where the necessary medical educational resources are available. Sponsors remain deployable according to the needs of their service.  

EFMP Medical 

EFMP-M works with the assignments branch at Air Force Personnel Center, and with installation personnel to provide comprehensive and coordinated support for families with needs. EFMP-M assists with: 

  • Enrollments 
  • Disenrollments 
  • EFMP Reassignments 
  • Family Member Travel Screening Process with PCS.  

Contact Altus AFB EFMP-M by calling 580-481-5542. 

EFMP Support Services 

FMP Family Support Services are available at military installations and serve as the main point of contact for EFMP-related resources. The Family Support team connects families to: 

  • Military & Community Support Services 
  • Special Education & Medical Resources 
  • PCS & Relocation Assistance 
  • Respite Care & Advocacy Services 

Contact Altus AFB EFMP by calling 580-481-6761. 

For families stationed overseas, additional support is available through the TRICARE Area Office Director; select the menu option for overseas support. 

How to Get Help & More Information 

  • Military OneSource – Visit the Special Needs Resource page for more EFMP details.  
  • Find an EFMP Representative – Visit the Military Installations website to locate a representative at your duty station.  
  • Enrollment & Questions – Contact your local EFMP Family Support office for guidance on enrollment, services, and assignment considerations.  
  • Visit the Air Force Family Vector website. 

EFMP is here to help military families thrive, ensuring they have access to the care and support they need throughout their service member’s career.  

For additional information, visit the MHS GENESIS Patient Portal or call the Appointment Line.  

Contact Us

Phone 

580-481-5315 or 580-481-5542Military Health System Nurse Advice Line
800-874-2273, Option 1
Or chat virtually by video:
https//mhsnurseadviceline.com/

MHS GENESIS Patient Portal
Search for clinic or provider by first typing "Altus"

Referrals
Visit our Referral Management Office page

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Visit our Closures page for details

Location

301 N. 1st St., Building 46
Altus Air Force Base, OK 73523

Related Links

Additional Information

For Air Force EFMP information please visit:
Air Force Medical Service EFMP 
Air Force Mission Statement 
Don’t forget to keep your family’s information up to date in DEERS!