There are emergency procedures in place in multiple states due to extreme weather. >>Learn More

Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More.

​Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit 
www.tricare.mil/west today.

Health Services

Urgent & Emergency Care

If you are experiencing a life-threatening emergency, call 911 immediately.  
Altus Air Force Base doesn’t offer urgent or emergency care services. However, there are options available to you when you need medical attention outside of routine appointments.  

Urgent Care

Urgent care is for sudden illnesses or injuries that aren’t life-threatening, but require prompt medical attention to prevent complications, such as infections. Examples include: 

  • Sprains and minor fractures 
  • Flu, colds, and respiratory infections 
  • Earaches, sore throats, and sinus infections 
  • Mild asthma attacks 
  • Minor burns, cuts, or rashes 

If you’re unsure whether you need urgent care, contact the Military Health System Nurse Advice Line to speak with a registered nurse: 

  • Call: 800-TRICARE (874-2273), Option 1 
  • Visit: MHS Nurse Advice Line for web chat and video chat options 

Emergency Care

Emergency care is for serious, life-threatening medical conditions that require immediate treatment. These include: 

  • Severe bleeding that won’t stop 
  • Vomiting or coughing up blood 
  • Chest pain or difficulty breathing 
  • Sudden numbness, paralysis, or slurred speech 
  • Seizures that won’t stop 
  • Extensive burns 
  • Severe allergic reactions (insect stings, anaphylaxis) 
  • Eye injuries from chemicals or trauma 
  • Altered consciousness or loss of awareness 
  • High fever (103° F or Higher) with nausea, vomiting, or dizziness 
  • Mental health emergencies, including suicidal or homicidal thoughts 

If you experience any of these, call 911 immediately or go to the nearest emergency room. The closest hospital to Altus AFB is: 

Jackson County Memorial Hospital 
1200 E. Pecan St. 
Altus, OK 73521 

No prior authorization is required for emergency care.  

What to Do After Civilian Urgent or Emergency Care 

If you receive care from a civilian urgent care clinic or emergency room, follow these steps:  

  • Inform your Primary Care Manager 
  • Send a secure message to your provider via the MHS GENESIS Patient Portal 
  • Schedule a follow-up appointment with your PCM to discuss any necessary next steps to your care  

For more details on TRICARE coverage, visit the TRICARE Emergency Care page.  

Urgent & Emergency Care FAQs

Contact Us

Phone

Emergency Care
Call 911

Appointment Line
580-481-5235

Military Health System Nurse Advice Line
800-874-2273, Option 1, or chat virtually/by video:
https://mhsnurseadviceline.com

MHS GENESIS Patient Portal
Search for clinic or provider by first typing 'Altus'

Referrals

Visit the Referral Management Office

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Visit MTF Closures page for specific dates

Location

301 N. 1st St., Building 46 
Altus Air Force base, OK 73523

Don’t forget to keep your family’s information up to date in DEERS!