Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More. Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Services

Children's Health/Pediatrics

Pediatrics 

Who We Treat 

We provide comprehensive primary care for TRICARE Prime-enrolled beneficiaries from birth to age 17. Our clinic offers holistic care, including well-child visits, acute care, chronic condition management, vaccinations, and specialty care referrals.  

Appointments & Access to Care 

Scheduling an Appointment: 

  • Online: Request appointments through the MHS GENESIS Patient Portal
  • Phone: Call the appointment line at 580-481-5235. 
  • Walk-ins: Not recommended. Call ahead. 

Types of Appointments 

  • Well-Child Visits (Schedule at birth, 2 weeks, 2 months, 4 months, 6 months 9 months, 12 months, 15 months, 18 months, 2 years, then annually). 
  • Acute Issue (Need to be seen within 24 hours): Call the appointment line. If unavailable, contact the Military Health System Nurse Advice Line at 800-TRICARE(874-2273), Option 1, for guidance on urgent care options.  
  • Chronic Conditions & Routine Care (Non-urgent, need to be seen beyond 24 hours): Book via MHS GENESIS Patient Portal or call the clinic.  
  • Virtual Appointments: Some health needs, including medication refills and paperwork requests, may be handled via telehealth. Instructions will be provided through the MHS GENESIS Patient Portal or by phone.  

COVID-19 Concerns 

  • If you have symptoms: Call the appointment line at 580-481-5235. 
  • If you need testing only: send a message to your PCM via the MHS GENESIS Patient Portal or check for free off-base testing locations.  

Vaccines & Immunizations 

Keeping your child up to date on vaccines is essential to prevent illness. We follow Centers for Disease Control & Prevention guidelines for immunizations. Find more details on the CDC website.  

DEERS Enrollment for Newborns 

Important Steps to Enroll Your Newborn 
Register your child in MHS GENESIS: Call Patient Administration at 580-481-5362 to generate a DOD ID number. 

  1. Register your child in MHS GENESIS: Call Patient Administration at 580-481-5362 to generate a DOD ID number. 
  2. Enroll in DEERS: Take the DOD ID number to the DEERS/ID office in Building 52 once you have the official birth certificate and Social Security Number. Schedule appointments online at https://idco.dmdc.osd.mil/idco/locator. 
  3. Enroll in TRICARE Prime: Call TriWest at 1-844-866-9378 to assign a Primary Care Manager (PCM) at the 97th Medical Group. We enroll patients who live within a 60-minute drive. If drive time is greater than 30 minutes, an access to care waiver must be signed. 

Note: Your newborn can be seen at the  97th Medical Group before DEERS enrollment but won’t be covered for off-base care until officially enrolled in DEERS and a TRICARE plan.. The mother’s OB referral covers specialty care for the newborn up to 90 days.  

Medication & Referral Renewals 

Physical Exams 

  • School Physicals: Covered by TRICARE. Call to schedule.  
  • Sports Physicals: Not covered by TRICARE. Due to clinic demand, we have limited availability. Contact us to schedule well in advance. 

Parental & Guardian Requirements 

  • Children must be accompanied by a biological parent or legal guardian.  
  • Stepparents need a medical power of attorney to accompany a stepchild.  
  • Visit the Welcome Center or Base Legal Services/Staff Judge Advocate Office to obtain an MPOA.  

For any additional questions, send a secure message via the MHS GENESIS Patient Portal.  

Contact Us

Phone

Appointment Line
580-481-5235

Military Health System Nurse Advice Line
800-874-2273, Option 1, or chat virtually/by video:
https://mhsnurseadviceline.com

MHS GENESIS Patient Portal
Search for clinic or provider by first typing 'Altus'

Referrals
Visit the Referral Management Office

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.
Visit MTF Closures page for specific dates

Location

301 N. 1st St., Building 46 
Altus Air Force Base, OK 73523

Don’t forget to keep your family’s information up to date in DEERS!